BDC Representative

About Us:
At Karma Westfield, we pride ourselves on providing exceptional customer service and an outstanding car-buying experience. As a leading car dealership in the area, we are committed to helping our customers find the perfect vehicle and providing top-notch service every step of the way.

Position Overview:
We are seeking a motivated and customer-focused BDC (Business Development Center) Representative to join our dynamic team. The ideal candidate will excel in lead generation, customer outreach, and appointment scheduling to support our sales team. This role is crucial in building relationships with potential customers and guiding them through the buying process.

Key Responsibilities:

• Manage inbound and outbound customer leads through phone calls, emails, and text messages.
• Qualify leads and schedule appointments for the sales team.
• Follow up on internet leads, phone inquiries, and walk-ins to ensure timely response and engagement.
• Maintain accurate customer records and track communication using the dealership's CRM system.
• Collaborate with the sales team to ensure customer needs are met and appointments are confirmed.
• Provide exceptional customer service and build rapport with potential clients.
• Meet and exceed daily, weekly, and monthly performance goals.
• Stay knowledgeable about the dealership’s inventory, promotions, and services.

Qualifications:

• Previous experience in customer service, sales, or telemarketing is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Comfortable using computers and CRM software (experience with automotive CRM systems is a plus).
• Positive attitude, self-motivated, and goal-oriented.
• A team player with a passion for customer satisfaction.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) plan with employer match.
• Paid time off and holidays.
• Employee discounts on vehicle purchases and services.
• Ongoing training and career development opportunities.

How to Apply:
If you're ready to join a fast-growing dealership and make an impact in a high-energy environment, we'd love to hear from you! Please send your resume and a brief cover letter to [email protected] or apply online at https://www.karmawestfield.com/employment/index.htm

Karma Westfield is an equal opportunity employer. We encourage applicants from all backgrounds to apply.